Returns and Exchanges
If a return or exchange is needed, please contact us via email or phone. A Return Authorization will be emailed to you once it is confirmed and approved.
What if I receive the wrong item? Or a Defective Item?
In the event that you receive an item that is not what you ordered, or if you receive an item that is defective, please contact us as soon as possible to obtain a Return Authorization.
How are refunds issued?
After material is received back into our warehouse, it is carefully inspected and evaluated by our Returns team.
Refunds are issued in the form of the payment originally used to process the order. Please allow 5-10 days for us to process your refund.
Return and Re-Stocking Policy
- All returns require the original receipt and original packaging intact
- No installed or used material will be accepted for return
- If the item purchased was a non-stock or special ordered item, the refund will be subject to the manufacturer return and refund policy
- A full refund may be granted within 7 days of purchase
- After 7 days a 25% or more restocking fee will apply OR you may choose a store credit for the amount allowed (credit must be used within 90 days)
- No returns will be accepted after 30 days from the purchase date
- Notice of loss or damage must be provided to Kelly & Hayes within five (5) business days from the date of delivery