Returns and Exchanges
If a return or exchange is needed, please contact us via email or phone. A Return Authorization will be emailed to you once it is confirmed and approved.
What if I receive the wrong item? Or a Defective Item?
In the event that you receive an item that is not what you ordered, or if you receive an item that is defective, please contact us as soon as possible to obtain a Return Authorization.
How are refunds issued?
After material is received back into our warehouse, it is carefully inspected and evaluated by our Returns team.
Refunds are issued in the form of the payment originally used to process the order. Please allow 5-10 days for us to process your refund.
All Catalog Products and Sourced Products are shipped F.O.B. Origin with all costs imposed by the carrier related to the shipment paid by Kelly & Hayes and charged to Customer on Customer’s invoice. Receipts for freight charges will not be furnished. COD shipments are not permitted. Fuel surcharges and other surcharges may be applied. Title and risk of loss pass to Customer upon tender of shipment to the carrier. If the product is damaged in transit, Customer's only recourse is to file a claim with the carrier. If Buyer chooses freight collect, shipments will be F.O.B. Origin using carrier designated by Customer.